Compare vCare Plans

Description

Silver

Platinum

Unlimited

Emergency Response Time

4 hours

2 hours

1 hour

On-site scheduling of technician

2-3 bus days

2 business days

Next Business Day

Phone and Remote Support Sessions

Quarter-hour

minimum

Included
8:30-5:30

Included
8:30-5:30

24-7 Remote Monitoring

  • Server stability and performance
  • Notification of unusual events
  • Daily back up monitoring
  • Daily firewall monitoring

Included

Included

Included

Executive Summary Monthly Report

Included

Included

Included

Unlimited Remote Patch Mgmt.

Included

Included

Included

Online custom client portal

Included

Included

Included

Webroot Professional Anti-Virus Licensing and Management

Included

Included

Included

Malwarebytes Anti-Spyware Licensing

Included

Included

Included

Spam Filter

Included

Included

Included

Maintenance

Every 90 Days

Every 60 days

Monthly

Creation of AUP (acceptable user policy)

NOT Included

Included

Included

All remote and phone support

NOT Included

Included

Included

Adding and removing users

NOT Included

Included

Included

Spyware monitoring and removal

NOT Included

Not Included

Included

Shopping and ordering warranty parts

NOT Included

NOT Included

Included

Virus REMOVAL and cleaning

NOT Included

NOT Included

Included

Vendor liaison

NOT Included

NOT Included

Included

Disaster Recovery Support

Tier 3

Tier 2

Tier
1

Restoration from backup

NOT Included

NOT Included

Included

Installation of new hardware and software

NOT Included

NOT Included

Included  if value of product is <$5K

Account Review

Once a year

Once a year

Twice a year