vCare Platinum

 

  • Hourly On-site Rate $100
  • Remote and phone support in quarter hour increments
  • Emergency Response Time (Server Down) – 2 Hours
  • 24/7 Remote monitoring of server stability, unusual events, backup, firewall
  • Executive Summary Monthly Report
  • Anti-Virus licensing, installation, and update management
  • CounterSpy Anti-spyware licensing, installation and update management
  • Unlimited remote Microsoft patch management
  • Quarterly Virtual CIO review and planning meeting
  • Creation of AUP (acceptable user policy)
  • Spyware monitoring and removal
  • Adding and removing users
  • Maintenance every 60 days
  • Once a year account review
  • Determine hardware needs
  • Projects over $5000.00 T&M are not covered under the agreement and billable at agreement rate.
  • Adding and removing users
  • ALL REMOTE AND PHONE SUPPORT INCLUDED